VIDEOTRON
Industry: Telecommunications
Use case
Work order management
As one of Canada's largest telecommunications companies, Videotron had to innovate with mobile technology in order to continue to be a leader in this sector. The project consisted of digitizing and optimizing their business process. Looking back ten years, Videotron was one of the first Canadian telecommunications companies to innovate with mobile technology. Our mobile solution has enabled Videotron's field teams to provide better service to more than 1.8 million customers every year for the past 10 years. We are now optimizing the technology we created previously. This will enable them to remain competitive and maintain their reputation as leaders in the Canadian telecommunications industry.
CLIENT
VIDEOTRON
INDUSTRY
TELECOMMUNICATIONS
PROJECT
DISTRIBUTION OF TRANSACTIONS
Usage Scenario
Dispatching a technician to a subscriber's premises
Types
Colors
Details
The purpose of the application is to have a robust real-time mobile solution integrated with Videotron's third-party systems to ensure the assignment and distribution of work orders to technicians, the activation and inventory of customer equipment, as well as to guarantee off-line work and operations.
Highligts
1.
Real-time allocation
2.
Facilitation of operations
3.
Ecosystem integration
4.
Operational time reduction
5.
Better customer service
6.
Speed of execution
Welcome to Ineat!
A project idea?
We can help you set up the solution you need. If it's in code, we can do it.
