Work order management
As one of Canada's largest telecommunications companies, Videotron had to innovate with mobile technology in order to continue to be a leader in this sector. The project consisted of digitizing and optimizing their business process. Looking back ten years, Videotron was one of the first Canadian telecommunications companies to innovate with mobile technology. Our mobile solution has enabled Videotron's field teams to provide better service to more than 1.8 million customers every year for the past 10 years. We are now optimizing the technology we created previously. This will enable them to remain competitive and maintain their reputation as leaders in the Canadian telecommunications industry.
DISTRIBUTION OF TRANSACTIONS
Dispatching a technician to a subscriber's premises
The purpose of the application is to have a robust real-time mobile solution integrated with Videotron's third-party systems to ensure the assignment and distribution of work orders to technicians, the activation and inventory of customer equipment, as well as to guarantee off-line work and operations.
Facilitation of operations
Operational time reduction
Better customer service
Speed of execution